Services

New Construction

Customers applying for new construction services (no existing electric, water, or gas service) must first provide a copy of their City of Tuscumbia building permit. This can be obtained from the building department. They will then present two items of identification (preferably a driver's license and social security card), fill out an application for service, and pay deposits and service fees. Each service will need to be inspected before permanent utilities are acquired.

Residential   Commercial

About

About Us

Tuscumbia Utilities Logo


Tuscumbia Utilities is a customer-oriented organization that takes pride in knowing their customers as individuals. This is one of the advantages to serving a small town community. Every employee at Tuscumbia Utilities continually strives to provide these "at home" customers with reliable, quality, and dependable services at the least cost possible. Whatever your utility concerns are, you can call us and receive a timely response to your inquiries. If more information is needed, please Email Tuscumbia Utilities or call us at (256) 383-0321. Thanks for being a customer of Tuscumbia Utilities!

 

F.A.Q

Frequently Asked Questions

When are utility bills due each month?

All bills are due by the 22nd of each month to avoid a penalty. If unpaid 10 days after the penalty date service may be discontinued without further notice.

How much is the deposit?

The deposit for residential service is $200. There is also a $25.00 non-refundable administrative fee. Therefore, in most cases you would need $225.00 to establish service. Commercial service deposit is one month’s average bill.

What are the business hours?

Monday through Friday, 8:00 a.m. to 4:30 p.m.

Will I get my deposit back?

Your deposit will be applied to your final bill. For example, if your deposit is $200 and your final bill is $150, we will retain $150 from your deposit and refund you $50. If your deposit is $200 and your final bill is $300, we will retain $200 from your deposit and bill you for the remaining $100.

Who do I call to report a service outage?

You can call (256) 383-0321 24 hours a day, 7 days a week, 365 days a year. During normal business hours you will be connected to one of our Customer Service Representatives. After hours, weekends and holidays you can choose to connect to our after hours dispatch or leave a voicemail.