F.A.Q
Frequently Asked Questions
When are utility bills due each month?
All bills are due by the 22nd of each month to avoid a penalty. If unpaid 10 days after the penalty date service may be discontinued without further notice.
How much is the deposit?
The deposit for residential service is $200. There is also a $25.00 non-refundable administrative fee. Therefore, in most cases you would need $225.00 to establish service. Commercial service deposit is one month’s average bill.
What are the business hours?
Monday through Friday, 8:00 a.m. to 4:30 p.m.
Will I get my deposit back?
Your deposit will be applied to your final bill. For example, if your deposit is $200 and your final bill is $150, we will retain $150 from your deposit and refund you $50. If your deposit is $200 and your final bill is $300, we will retain $200 from your deposit and bill you for the remaining $100.
Who do I call to report a service outage?
You can call (256) 383-0321 24 hours a day, 7 days a week, 365 days a year. During normal business hours you will be connected to one of our Customer Service Representatives. After hours, weekends and holidays you can choose to connect to our after hours dispatch or leave a voicemail.